PRIVACY POLICY

Exchange and Return Policy

At Daniela Valera Shop, each piece is carefully handcrafted…

Exchanges and Eligibility

• Products must be unused, undamaged, and in their original condition.
• Exchange requests must be made within 5 days of delivery.
• Customers are responsible for shipping costs for both the return and the new shipment.
• We reserve the right to refuse exchanges that do not meet these conditions.

Custom Products

• Custom or made-to-order products (initials, special colors, specific measurements) are final sale.
• Exchanges will only be accepted if there was an error on the part of Daniela Valera Shop.

How to Request an Exchange

1. Contact us via email: hello@danielavalera.com
2. Provide clear photos of the product
3. Wait for approval
4. Ship the product following the instructions

Exchanges will be processed within 3 to 5 business days after we receive the product.

Shipping and Liability

• If USPS returns a package due to an incorrect address, a full mailbox, or an unclaimed package, the customer will be responsible for the cost of reshipping.
• Daniela Valera Shop is not responsible for packages lost or damaged during return shipping by the customer.

Size Adjustments

• Necklace resizing: $20
• Bracelet resizing: $15

Damaged Products or Order Errors

If you receive an incorrect or defective product, you must contact us within 48 hours of delivery.

Final Terms

We do not accept exchanges of used, damaged, or shipped products. By making a purchase, you agree to these policies.

Shipping Policy

At Daniela Valera Shop, each of our policies is carefully designed to guarantee the best customer service and experience.

Order Processing

• All orders are processed within 2 to 5 business days after payment.
• Personalized products may require more time.
• Once processed, an order cannot be modified or canceled.

Domestic Shipping (USA)

• We ship via USPS.
• You will receive tracking information via email.
• Estimated delivery: 3 to 7 business days.

Customer Responsibilities

• Provide the correct address.
• Check the tracking information.
• Contact USPS if there are any problems.

Incorrect Addresses

If the package is returned, the customer will be responsible for the cost of reshipping.

Delivered Packages

We are not responsible for packages marked as delivered.

Delays

We are not responsible for delays caused by USPS, shipping, weather, or peak seasons.

International Shipping

• Shipping costs calculated at checkout.
• The customer pays any applicable taxes or duties.

Privacy Policy

At Daniela Valera Shop, we care for and protect your personal information at all times.

Information Collected

• Name
• Address
• Email
• Phone Number
• Payment Information (processed by secure providers)

Use of Information

• Process orders
• Customer service
• Improve your experience
• Prevent fraud

We never sell personal information.

Protection

We work with secure platforms and certified processors.

User Rights

You can request access, correction, or deletion of your data by writing to: hello@danielavalera.com