DANIELA VALERA SHOP POLICIES

Returns & Exchanges Policy

At Daniela Valera Shop, each piece is carefully handmade.

Exchanges & Eligibility

• Items must be unused, undamaged, and in their original condition.
• Exchange requests must be made within 5 days of delivery.
• Customers are responsible for shipping costs for both the return and reshipment.
• We reserve the right to refuse exchanges that do not meet these conditions.

Custom Products

• Personalized or made-to-order items (initials, special colors, custom measurements) are final sale.
• Exchanges will only be accepted if the error was made by Daniela Valera Shop.

How to Request an Exchange

1. Contact us via email: info@danielavalera.com
2. Provide clear photos of the product
3. Wait for approval
4. Ship the product following our instructions

Exchanges will be processed within 3–5 business days after receiving the product.

Shipping & Responsibility

• If USPS returns a package due to an incorrect address, full mailbox, or unclaimed package, the customer must cover the cost of reshipping.
• Daniela Valera Shop is not responsible for lost or damaged packages during return shipping handled by the customer.

Size Adjustments

• Necklace adjustment: $20
• Bracelet adjustment: $15

Damaged Products or Order Errors

If you receive an incorrect or defective item, you must contact us within 48 hours of delivery.

Final Conditions

We do not accept exchanges for used, damaged, or late-returned items. By making a purchase, you agree to these policies.

Shipping Policy

Our policies are designed to provide you with the best shopping experience.

Order Processing

• All orders are processed within 2 to 5 business days after payment.
• Custom products may require additional time.
• Once processed, orders cannot be modified or canceled.

Domestic Shipping (USA)

• We ship via USPS.
• You will receive tracking information via email.
• Estimated delivery: 3–7 business days.

Customer Responsibility

• Provide an accurate shipping address.
• Monitor tracking information.
• Contact USPS in case of delivery issues.

Incorrect Addresses

If a package is returned, the customer must pay for reshipping.

Delivered Packages

We are not responsible for packages marked as delivered.

Delays

We are not responsible for delays caused by USPS, carriers, weather, or peak seasons.

International Shipping

• Shipping costs are calculated at checkout.
• Customers are responsible for taxes or customs duties.

Privacy Policy

At Daniela Valera Shop, we protect your personal information at all times.

Information Collected

• Name
• Address
• Email
• Phone number
• Payment information (processed by secure providers)

Use of Information

• Process orders
• Customer service
• Improve user experience
• Prevent fraud

We never sell personal information.

Protection

We work with secure platforms and certified payment processors.

User Rights

You may request access, correction, or deletion of your data by contacting: info@danielavalera.com